Pharmacy OneSource: What problems were you facing at your facility before your purchase of VeriForm?

Mary Vuljoin: First, finding the right person to sign the paper unit inspection report. This was always a challenge because the person responsible was not always available to sign. Sometimes the pharmacy tech would just grab anyone available just to get the signature. Second, receiving the corrective actions for the identified fallouts was always a challenge and sometimes I never received them at all despite multiple requests. Third, not having all aspects of the unit inspection in one easy format. I would have the actual inspections in one binder, a spreadsheet with the corrective actions in another place and then the manual reports trying to combine all the data in yet another place. Fourth, not being able to run quantitative (percentage complete, etc.) & qualitative (which criteria fell out, etc.). Lastly, not having the nurses "buy in" for taking responsibility for their area inspections.

Pharmacy OneSource: How has VeriForm helped you solve these problems?

Mary Vuljoin: There is no more trying to find a person to sign the inspection report. The designated person now receives the inspection report via e-mail. I have repeatedly educated that the steps to follow once the link in the e-mail is accessed is: review the inspection; if there are any findings, enter the corrective actions at the bottom by "NOTES"; hit the approve button. It is easy to track who has approved by running a simple report. I can send a reminder and the e-mail will be sent again. There is accountability now because a designated person is responsible for reviewing, entering corrective actions and approving their respective unit inspections. The reports are easy to present at Pharmacy & Therapeutics meetings.

Pharmacy OneSource: What do you like best about VeriForm?

Mary Vuljoin: All the data is in one place. This was very important for our Administrator to be able to see the corrective actions to the fallouts. This absolutely "closes the loop". Inspect, document findings, correct, and review the next month. A perfect PI plan. Also, having the capability to customize the criteria per unit is helpful. I have already made modifications to some areas.

Participant:
Mary Vuljoin, Director of Pharmacy
Lallie Kemp Medical Center -- Independence, LA

If you would like to contact Mary Vuljoin regarding this interview, please e-mail pr@pharmacyonesource.com and we will forward your questions.